Providing customers with a responsive support experience; the Common Goal OfficePortal or EnterprisePortal Issue Management application allows real-time view of current issues, bugs and feature requests. A task management application assigns support requests to staff and a workflow system to trigger alerts or emails when user defined conditions are met.
- Online Customer View of Issue Status
- Integrated Alerts & Emails
- Automated Workflow Integration
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- Task Creation/Assignment for Issues
- Issue Categorization/Archival
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